Safe support. Your voice, always heard.
You have the right to safe, respectful, high-quality support. Here's how to share feedback or raise a concern, how we keep you safe and how we protect your information.
Share Feedback
Your voice matters
We welcome compliments, suggestions and complaints. Your feedback helps us improve, and raising a concern will never affect the supports you receive.
A family member, friend, carer or advocate can raise feedback for you, and you can stay anonymous if you prefer.
We acknowledge your feedback and make sure we understand what happened and what you would like to see happen.
We review the issue fairly and keep you updated along the way.
We agree on the next steps with you and use what we learn to improve our supports.
You can contact the NDIS Quality and Safeguards Commission at any time. You don't need to raise the issue with us first.
Peace of mind for you and your family
Every SplexCare support worker and nurse holds a valid NDIS Worker Screening clearance and the relevant certifications for their role, so you can feel confident about who is supporting you.
Your information, protected
Your personal and health information is private. We collect only what we need to plan and deliver your supports, keep it secure and confidential, and share it only with your consent or where the law requires it.
Our privacy policy explains, in plain English, how we handle and protect your information and how to access or correct it.
Compliments, suggestions or concerns
Whatever is on your mind, our team wants to hear it and work with you to make things right.
