SplexCare Pty Ltd (ABN 72 700 955 086) operates this website as SplexCare.
Participant information
When we provide supports, we collect the personal and health information we need to plan and deliver them safely. This can include your contact details, NDIS plan details, support needs, goals and relevant health information.
We use this information only to provide and manage your supports, including invoicing you or your plan manager, and to meet our legal and NDIS obligations. Our team keeps your information confidential.
We keep participant records secure and limit access to the people who need it to support you. We share your information outside SplexCare only with your consent, or where the law requires or allows it, such as to prevent a serious threat to someone's safety.
Enquiries
Our contact form collects your name, email address and message, plus your phone number if you provide it. We use these details to respond to your enquiry.
Enquiries are delivered to and held in our business email inbox. We do not log form contents or store submissions in a website database. If you email, call or message us on WhatsApp, we use the information you provide to respond. WhatsApp is a separate service with its own privacy policy.
If you make a referral for someone else, please only share their details with their agreement.
Website operation
We do not use analytics or advertising tracking. Hosting and security services process technical information, including IP addresses and browser information, to deliver and protect the website, prevent spam and keep technical request logs.
We do not sell personal information or share it outside the services needed to operate and protect this website and deliver your enquiry. These services process information overseas, including in the United States.
Access, correction and complaints
To request access to or correction of your personal information, or to make a privacy complaint, email hello@splexcare.com.au. We will review complaints and aim to respond in writing within 30 days.
If you are not satisfied with our response, or do not receive one within 30 days, you can contact the Office of the Australian Information Commissioner.